Measuring The Success Of Your Case Management Department: Do You Make the Grade?

Live Webinar | Catherine M. Mullahy | From: Mar 28, 2019 - To: Mar 01, 2019

Speaker: Catherine M. Mullahy (RN, BS, CRRN, CCM) and Jeanne Boling (MSN, CRRN CDMS, CCM).

When all is said and done, how do we know that we are doing a good job as case managers? How do we know what our impact is on our patients and on the organization? This program will discuss the latest ways in which case management departments and staff can ensure that they are achieving the outcomes that they hope to achieve. Included will be what the latest outcomes measures are in the field of case management as well as examples of dashboards that you can create to track and trend your results over time.

Agenda topics:

- Define outcomes - Quality outcomes - Cost outcomes
- Case management outcome levels - Departmental goals - Productivity measures
- Where do you find benchmarks? - Managing avoidable delays And so much more!


After this webinar participants will be able to:

  1. Describe contemporary outcome measures for case management.
  2. Review how to create a workable case management dashboard.
  3. Understand how benchmarks can be applied to your CM dashboard.

Target Audience:

Anyone involved with or interested in case management, including but not limited to: CEOs, CFOs, COOs, CMOs, CNOs, CE Directors, Department Directors, Quality Improvement Staff, Physicians, Nurses (all levels), Compliance Officers, CMS Liaisons, TJC Liaisons, Registration Staff, Safety Officers and Staff, Pharmacy Staff, Ethics Committee Members, Consumer Advocates, Risk Managers, Legal Counsel, Behavioral Health Staff, Psychiatry Staff, Social Workers, Discharge Planners, Case Managers, Hospice Staff and Regulatory Affairs Staff.

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